Shipping Policy

At Viveane, we aim to process your order quickly and efficiently so that you can enjoy your purchases as soon as possible. Below you will find our shipping policy with all the important details regarding processing and delivery times.

1. Processing Time
1.1 Once you place an order with Viveane, we take 2 business days to process and prepare it for shipment.
1.2 You will receive an email confirmation once your order has been processed and shipped.

2. Shipping Time
2.1 Our standard delivery time is between 7 and 14 business days, depending on your location and product availability.
2.2 We strive to deliver your package within this timeframe.
2.3 Once your order is shipped, you will receive a Track & Trace code so you can track your shipment.

3. Shipping Costs
3.1 Shipping costs are calculated at checkout and may vary depending on the destination and weight of your order.
3.2 We regularly offer free shipping on orders above a certain amount. Check our website for the most up-to-date information on free shipping and ongoing promotions.

4. Delays
4.1 While we make every effort to deliver within the stated timeframe, unforeseen circumstances such as holidays, weather conditions, or delays with the shipping service may cause delays.
4.2 We appreciate your patience in such situations and will do everything we can to deliver your package as quickly as possible.

5. International Deliveries
5.1 For international orders, delivery times may vary depending on the destination country and customs procedures.
5.2 This may result in international deliveries taking longer than the stated 7 to 14 business days.

6. Return Policy
6.1 Not satisfied with your purchase? You can return your order within 14 days of receiving it, provided the items are unworn and in their original condition.
6.2 For more information about the return process, please refer to our return policy.