Return & Refund Policy

At Viveane, we want you to be satisfied with your purchase. If for any reason you are not completely happy, we offer the option to return your items within 30 days of receiving them.

1. Conditions for Returns
1.1 Returns must be requested within 30 days of receiving your order.
1.2 Items must be returned unused, undamaged, and in their original packaging.
1.3 Viveane is not responsible for the cost of return shipping; this is fully the customer's responsibility.
1.4 Once the returned items are received and inspected, the purchase amount will be refunded via the original payment method. Processing may take up to 10 business days.

2. Return Procedure
2.1 Submit a return request: Contact our customer service at info@viveane.com to request a return. Please include your order number and the reason for the return.
2.2 Send the return: After your return request is approved, send the package to the specified return address. Be sure to keep a shipping receipt, as Viveane is not responsible for lost or damaged return shipments.
2.3 Receipt and Refund: Once we have received and inspected the returned item, you will receive a confirmation. The refund will then be processed within 10 business days.

For any questions or assistance with the return process, our customer service team is always ready to help.

Viveane reserves the right to refuse returns that do not meet the above conditions.