Shipping policy

At Viveane we ship tracked, wherever you live. We deliver to the Netherlands, the European Union, the United Kingdom, Ireland, Switzerland, Poland, the United States, Canada, Australia and New Zealand.

Delivery times

Your order goes through two stages:

  • Processing: 1 to 3 business days. We confirm your order, check it and pack it.
  • Delivery: 6 to 9 business days. Transit from our fulfilment centre to your address.

These 6 to 9 business days apply to all of our destinations: the Netherlands and the EU, the United Kingdom and Ireland, Switzerland, Poland, the United States, Canada, Australia and New Zealand.

Delivery times do not include possible customs delays.

Shipping costs

Standard delivery is tracked. It is free once your order reaches the amount listed below. Express delivery is available at checkout.

  • Netherlands and EU: €4.95 standard, free from €50. Express €6.95.
  • United Kingdom: £4.95 standard, free from £45. Express £5.95.
  • Switzerland: CHF 4.95 standard, free from CHF 50. Express CHF 6.95.
  • Poland: 21.95 zł standard, free from 250 zł. Express 29.95 zł.
  • United States: $5.95 standard, free from $60. Express $7.95.
  • Canada: CAD 7.95 standard, free from CAD 80. Express CAD 10.95.
  • Australia: AUD 8.95 standard, free from AUD 85. Express AUD 11.95.
  • New Zealand: NZD 8.95 standard, free from NZD 90. Express NZD 12.95.

For every other country the shipping cost is calculated at checkout. Whatever you order and wherever you live, your exact shipping cost is shown before you pay.

Tracking your order

You receive a tracking link by email as soon as your order ships. You can also follow it here: https://viveane.com/apps/track123

If something goes wrong in transit

Until your parcel reaches you, the risk is ours. If your order arrives damaged, or does not arrive at all, we put it right. This applies to every order and costs nothing extra.

  • Damaged on arrival: email us within 7 days of delivery.
  • Not delivered: email us within 14 days of the expected delivery date.

Send your order number, a description of the problem and photos where relevant to info@viveane.com. We do not cover delays, indirect losses, or damage that was not caused in transit.

Shipping Protection (optional)

At checkout you can add Shipping Protection. It is optional: the price is shown before you pay, and everything described above applies whether or not you add it.

Delivery address

Please make sure your delivery address is complete and correct before ordering, including your house number and any addition. With express payment methods such as PayPal, Apple Pay, Google Pay and Shop Pay your saved address is filled in automatically, so double-check that your house number is included.

Orders are shipped to the address given at checkout. If that address is incomplete or incorrect, we cannot guarantee delivery and we are not responsible for orders that are delayed, returned to sender or lost as a result. If you spot a mistake, email info@viveane.com as soon as you can and we will do our best to fix it before your order ships.

Changing or cancelling your order

Changed your mind? Email info@viveane.com as soon as possible. As long as your order has not shipped yet, we can still change or cancel it for you.

Once your order has shipped you can send it back under our refund policy. If you live in the European Union or the United Kingdom, your statutory right of withdrawal applies on top of that.

Contact

NABSCO (trading as Viveane), Marconistraat 137, 4702 SJ Roosendaal, the Netherlands. Phone +31 6 20135590. Email info@viveane.com. We answer Monday to Friday.