Privacy policy

Privacy Policy – Viveane

1. Who we are

This website is operated by Viveane (“we”, “us”, “our”).
Data Controller (EU/UK GDPR): Viveane
Contact: info@viveane.com

2. What personal data we collect

We collect the following categories of data when you use our site or shop with us:

  • Identity data: name, email, shipping/billing address.

  • Order data: products, order ID, payment status, delivery info.

  • Payment data: processed by our payment providers (e.g. Stripe, PayPal). We do not store full card details.

  • Technical data: IP address (possibly truncated/anonymised), device/browser info, pages viewed, session IDs, cookies.

  • Marketing & comms: your consents, newsletter preferences, UTM/referrer, pixel events (if you consent).

3. Why we process your data (purposes & legal bases)

We process your data for:

  • To fulfil your order (contract – Art. 6(1)(b) GDPR): checkout, payments, shipping, returns/service.

  • Account & support (contract/legitimate interests – Art. 6(1)(b)/(f)): customer service, order updates.

  • Site operation & security (legitimate interests – Art. 6(1)(f)): performance, fraud prevention, abuse monitoring.

  • Analytics & improvements (consent/legitimate interests – Art. 6(1)(a)/(f)): understanding usage to improve UX.

  • Marketing (email/ads) (consent – Art. 6(1)(a)): newsletters, remarketing, personalised offers where permitted.

  • Legal/compliance (legal obligation – Art. 6(1)(c)): tax, accounting, regulatory requests.

You may withdraw consent at any time (see section 10).

4. Cookies & similar technologies

We use cookies/pixels to run the store, remember your preferences, analyse traffic, and (with consent) personalise ads.
You can manage preferences via your browser settings and our cookie banner (if implemented).

Typical categories:

  • Strictly necessary: cart, checkout, security.

  • Performance/analytics: e.g. Google Analytics (IP anonymisation where available).

  • Marketing/ads: e.g. Meta Pixel, TikTok Pixel, Google Ads (only with consent in EU/UK).

5. Payments & third-party providers

To process payments and deliver your order we share limited data with trusted providers:

  • Payment processors (e.g. Stripe, PayPal): transaction processing, fraud prevention.

  • Fulfilment & carriers: shipping labels, delivery updates.

  • Shop platform & apps: e.g. Shopify and installed apps necessary to run the store.
    Each provider processes your data as an independent controller or processor under its own privacy terms.

6. International transfers

Some providers may process data outside the EU/UK. Where this happens, we rely on adequacy decisions, Standard Contractual Clauses (SCCs), and/or other safeguards required by law.

7. How long we keep data

We keep data only as long as needed for the stated purposes:

  • Orders: typically 7–10 years for tax/accounting.

  • Support/account: as long as your account is active or required for service.

  • Marketing: until you unsubscribe or withdraw consent.

  • Analytics/cookies: per cookie lifespan or until you clear/withdraw consent.

8. Sharing

We share data with:

  • Service providers (hosting, platform, payments, email, analytics, logistics).

  • Authorities where required by law.
    We do not sell your personal data.

9. Your rights (EU/UK)

You have the right to access, rectify, delete, restrict, object, portability, and to withdraw consent at any time.
You may also lodge a complaint with your local supervisory authority (e.g. ICO in the UK, Autoriteit Persoonsgegevens in NL).

10. Marketing choices

  • Email: unsubscribe via the link in any email or email info@viveane.com.

  • Cookies/ads: adjust preferences in our cookie banner and/or your browser; use platform ad settings (Facebook/Instagram/Google).

11. Children

Our site is not intended for children under the age of 16. We do not knowingly collect data from children.

12. Security

We use technical and organisational measures (including HTTPS/SSL) to protect your data. No method is 100% secure, but we work to continuously improve safeguards.

13. Changes to this policy

We may update this policy. Changes will be posted here with a new “Last updated” date. Please review periodically.

14. Contact

For any privacy question or request, contact info@viveane.com.